Here’s what clients say…
May carried out a thorough and robust qualitative evaluation of the Renfrew West project for Engage Renfrewshire. May was able to appropriately discuss and report on participant’s feedback regarding the capacity building aspect of the project, using group discussions and one to one interviews with partners.
From early discussions through to finalising the evaluation, May provided a service that was both friendly and professional. She was always available for questions and advice throughout the process. The depth of findings and layout of the evaluation was particularly impressive.
The evaluation and evidence gathered could be used by Engage Renfrewshire as support evidence for potential future bids. It will also be placed on our website and at events to encourage good practice and promote third sector involvement in Renfrewshire for similar activities.
Delivery Operations Manager
“May´s work is invariably of high quality.
Over the past ten years, May has demonstrated the all-too-rare capacity to fully grasp and clarify the project aims of clients and in turn produce meaningful and reliable outcomes.”
Comhairle nan Eilean Siar (Western Isles Council Education Service)
“May carried out a visitor perceptions survey at Flanders Moss NNR and she quickly grasped what was needed for the project and brought clear thinking and experience to the specification.
The result was a prompt, clear and concise report that gave us a better idea of what our customers thought about the nature reserve which will be immensely helpful in developing the site. .”
Nature Reserve Manager
Scottish Natural Heritage
“May has always proved methodical and thorough in her approach, taking great trouble to understand both how our organisation operates as well as what was needed for the complex and varied evaluations she undertook for us.
Most pleasingly, May took time to feedback in person to staff, even involving us in interactive exploration so we could use the outcomes of evaluations to plan for the future.
May’s work has proved invaluable in securing follow-on funding for our projects as well as allowing us to improve the effectiveness of our work.”
National Development Officer
Scottish Childminding Association
“The Highland Employer Coalition found working with May on their research project into Barriers to Employment for Lone Parents a very positive experience.
May delivered a professional and friendly service from early planning stages to publishing the final report and its recommendations.
May consulted with us throughout and worked to very tight timescales to create a very comprehensive report.
This research has been shared with all key stakeholders who work closely with Lone Parents, including Jobcentre Plus and Working for Families.”
Highland Employer Coalition
“May has undertaken a number of reviews, studies and evaluations on our behalf.
We have found May to be creative and flexible in her approach.
She is effective both in her management of the projects and in her production of high quality reports which have helped to develop and shape future provision.
May also has excellent interpersonal skills and has worked well with a range of contacts at all levels.”
Skills Development Manager
Highlands and Islands Enterprise
“Working with Bill Fraser of Rural Insights, May provided my organisation with a very comprehensive feasibility study on trade apprentice training opportunities in the Loch Lomond and Trossachs National Park (their report is available from the website below).
May and Bill were scrupulous in their approach to the study, clarifying our brief before submitting their tender and making positive recommendations about the execution of the study.
The study was of very high quality, and provided the justification for funding a wide ranging Business/Apprentice support project.”
Dr Ron Dalton
Director, Loch Lomond and Trossachs National Park Community Partnership
Like others we had some suspicion about consultants!
As she engaged with our Circles of Support we soon found that May understands our values, where we’re coming from and what we’re trying to achieve.
She clearly has the skills and technical knowledge for evaluation, suggesting some improvements to our questionnaire and guiding us to put the results on a database.
Working with May helped us feel confident we were on the right lines with our evaluation, so we could move on to present the results and learn from them.
PLUS Chief Officer
“When I ask Bill and May to do work I know they will be careful and thorough, and do it to time.
They always question the brief before they start – which means they ask awkward questions and make us really think what we’re trying to do – but in the end we don’t miss anything important, so we end up with a better piece of work.
We felt sure there was a case for a new Skills for Work qualification related to the health sector, but there were lots of questions to answer. Through their scoping study, Bill and May made sure they consulted all the right people. They took the hard work out of the consultation!
The results gave us hard evidence which we could present to SQA and other stakeholders. SQA then went on to develop and then launch the Skills for Work Health Sector qualification.”
Business Development Officer
Education, Culture & Sport Service
The first time May gave us quite intensive support, doing all the analysis and reporting of the questionnaires we’d accumulated.
This gave us robust information on the differences we had made to our clients, and helps us make sure we’re meeting our clients’ needs in a way that’s appropriate for them.
Because we rely on funding, it was crucial to get our evaluation up to a professional standard that we have used to create credible impact reports and successful funding applications.
The second time, May worked alongside us, coaching our staff to review and pilot our client questionnaire, so we became more self-sufficient in doing some of the work ourselves. This is a really good model – to do as much as you can yourself with the back up of someone who can look into it with that objective researcher’s eye.
“I thought it was going to be expensive, and not necessarily give us anything we didn’t already know, and I was concerned you would be very distant from the work that was going on the ground.
Now my perceptions are completely different!
Very, very good value for money.
Through your systematic approach, we’ve learned a huge amount about how to follow the evaluation process through; you helped us be sure at each stage we’re absolutely clear where we’re at and what’s coming next, and how you link each stage together.”
The Dalriada Project
May has worked with The Waterways Trust Scotland over the last 3 years on two key project’s evaluations. Firstly on Green Action –a volunteering youth employability programme based on the Canals in Falkirk and our Scents and Sensitivities Project at Auchinstarry Basin on the Forth & Clyde Canal which involved a capital programme of environmental enhancements and also a 2 year youth apprenticeship programme.
May has also advised us on other evaluation projects –in terms of structuring the report, surveying techniques and writing surveys and prioritising and collating information in the final evaluation reports.
On all our projects we have found May to be professional, helpful and friendly. She relates well to her client, partners, funders, stakeholders and beneficiaries.
May also helped to co-ordinate a DVD on our Scents & Sensitivities project which is now published on the web. Each of our evaluation reports have been circulated to all partners and stakeholders and have been well-received and are easy to read.
The Waterways Trust Scotland