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Results:
... better idea what our customers thought ...
... invaluable in securing funding ...
... invariably of high quality...
... helped shape future provision ...
... very comprehensive feasibility study ...
... positive recommendations ...
... took the hard work out of consultation ...
... gave us hard evidence ...
... robust information ...
... we've learned a huge amount ...
... confident we're on the right lines ...
... a positive experience ...

Approach:
... question the brief before they start ...
... quickly grasped what was needed ...
... methodical and thorough ...
... interactive exploration ...
... worked to very tight timescales ...
... understands our values ...
... May worked alongside us ...
... clearly has skills & technical knowledge

May:
... excellent interpersonal skills ...
... professional, helpful and friendly ...
... creative and flexible ...